ITILŽ v2 Fundamentals Foundation Certificate



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ITILŽ v2 Fundamentals Foundation Certificate - 3 Days incl. ITIL Exam

Vendor Course Code:

ITILFF

Course Length:

3 days

Course Price:

$2,250.00 + GST

Availability:

If your preferred city or time is not currently listed, please call DDLS on 13 12 01 and we can try to accommodate your needs.

Overview:

Learn about the international standard for IT Service Management (ITSM) and earn an internationally recognised ITIL Foundation Certificate in 3 days!

NB: this is a Version 2 ITIL Foundations Course - Melb only

This course is specifically designed for anyone working in IT wanting to gain knowledge in IT Service Management best practice. Our ITIL training teaches essentials of IT Infrastructure Library (ITIL) and helps you understand how your organisation can benefit significantly by applying the ITIL principles to your work environment.

IMPORTANT NOTE: ITIL Fundamentals Foundation Certification Training Course pricing includes the ITIL Foundation Certificate Exam at the end of the third day of the course.

Skills Gained:

After completing this ITIL training course, students will understand how to manage and deliver an IT Service which is tailored to meet the needs of the business, using best practice as a guide. This will be achieved by developing an understanding of how all of the departments and sections within the IT organisation, work together to deliver this service. This includes activities such as Change Management, Availability Management and Root Cause Analysis.

Key Topics:

- An introduction to ITIL - its history, philosophy and key players.
- Process theory and development.
- The goal, activities and any specific terminology relating to the following processes and functions: Configuration Management, Incident Management, Problem Management, Change management, Release Management, Service Desk, Service Level Management, Financial Management, Availability Management, Capacity Management, Security Management, and IT Service Continuity Management.
- The technology implications of ITIL, and selecting appropriate software.
- Advice, recommendations and discussion on how to make use of ITIL and how to apply it in an organisation.

Target Audience:

The primary audiences for this course are: All levels of personnel within an IT Service Delivery Organisation. It also benefits internal account managers who interact between the business and IT. These people may hold positions such as: IT Manager, Support team leader, Service Desk supervisor, Change Manager, Service Level Manager, Operations Manager, or Account Manager.

Specific benefits will be derived by IT Managers, Support team leaders, Service Desk supervisors, Change Managers, Service Level Managers, Operations Managers, and Problem Managers.

Prerequisites:

There are no pre-requisites for this ITIL training course, however it is assumed that course participants are working or have worked in an IT Service environment or equivalent. This course is a pre-requisite for the Managers Certificate in IT Service Management.

ITILŽ is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office
IT Infrastructure LibraryŽ is a Registered Trade Mark of the Central Computer and Telecommunications Agency which is now part of the Office of Government Commerce