The IT Infrastructure Library® (ITIL) is the critical link between organisations and their IT Service Infrastructure. The official definition of ITIL is as follows:

The IT Infrastructure Library® (ITIL) is the most widely accepted approach to IT service management (ITSM) in the world. ITIL is a cohesive best practice framework, drawn from the public and private sectors internationally. It describes the organisation of IT resources to deliver business value, and documents processes, functions and roles in IT Service Management (ITSM). ITIL is supported by a comprehensive qualifications scheme, accredited training organisations, and implementation and assessment tools. The original version of ITIL was developed at the same time as, and in alignment with BS 15000, the former UK standard for IT Service Management. BS15000 was fast-tracked in 2005 to become ISO/IEC 20000, the first international standard in ITSM.

The ISO/IEC 20000 Standard for IT Service Management has paved the way for audits to be conducted on organisations against ITIL best practices. Organisations in Australia and around the world are integrating ITIL into their business processes because it represents the most holistic framework for understanding and managing the interrelationships between the components of a robust IT Service Management operation. ITIL training is the critical first step in this process.

In recognition of the world standard for IT Service Management (having already been adopted by companies such as Microsoft, HP and BHP), ITIL training and ITIL certification is a valued component of DDLS's range of training solutions. We train the key areas of ITIL which includes:

• ITIL V2

• ITIL V3

DDLS is an accredited ITIL training organisation, a member of the IT Service Management Forum (itSMF), and most of our ITIL trainers have Managers Level ITIL Certification in addition to real-world ITIL implementation & ITIL consulting experience. We help you prepare not only for your ITIL Certification exams, but also implementing ITIL successfully within your organisation. We go beyond the service management essentials and look at your ITIL needs in a holistic manner.

World's best practice in IT Service Management captured in ITIL strengthened with the richness of our trainers' experience in this area ensures your ITIL education with us is relevant and practical.

ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office
IT Infrastructure Library® is a Registered Trade Mark of the Central Computer and Telecommunications Agency which is now part of the Office of Government Commerce

ITIL Training Courses available from DDLS: